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This blog has moved!

  • Our New Home:
    I have moved this blog to my home Web site, where I can more closely integrate it with other content, such as my "Live Books." Please visit us at: http://mnav.com/blog

« Open letter to Audi -- Why I can't recommend Audi anymore | Main | Brand = Reputation. Reputation = Brand »

August 19, 2005

Customer service horror stories

An amazing example of negative WOM. This story has spread across the whole blogoshere and the mainstream press.

Customer service horror stories in this Chicago Tribune article.

(Via This Is Broken.)

on August 19, 2005 in WOMworthy |

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Comments

Carrie T

I know this blog is old, but for people that are interested I saw another article called "Customer Service Hall of Shame" that lists the worst ranked companies of 2008. Very interesting!!
It's at http://mshare.net

Posted by: Carrie T | July 17, 2008 at 05:29 PM

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